Privacy Policy

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Last Updated: August 13, 2026

Villa West Designs (“Villa West Designs,” “Villa West,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy describes how we collect, use, disclose, and protect information when you visit villawestdesigns.com, shop.villawestdesigns.com, communicate with us, purchase products, inquire about or engage our interior design services, apply for employment, or otherwise interact with Villa West Designs.

By using our websites or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, including:

• Name
• Email address
• Telephone or mobile number
• Billing and shipping addresses
• Account information
• Order and transaction information
• Interior design project information
• Property, room, furnishing, budget, and project details you voluntarily provide
• Communications with Villa West Designs
• Information submitted through consultation, contact, inquiry, or other forms
• Newsletter and marketing preferences
• Employment application information, resumes, employment history, and other information voluntarily provided by applicants

When you make a purchase, payment information may be collected and processed by our payment processors and ecommerce providers. Villa West Designs may not directly receive or store complete payment-card information when it is processed by a third-party payment provider.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our websites, we and our service providers may automatically collect certain information, including:

• IP address
• Browser and device type
• Operating system
• Referring website or source
• Pages viewed
• Dates and times of visits
• Website interactions
• Approximate geographic location derived from an IP address
• Cookie and similar technology identifiers

We may use cookies, pixels, analytics tools, and similar technologies to operate our websites, understand website usage, improve our services, measure advertising effectiveness, and provide relevant marketing.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Respond to inquiries and consultation requests
• Provide interior design and related services
• Communicate regarding projects, appointments, orders, deliveries, and installations
• Process and fulfill purchases
• Provide customer service
• Maintain customer accounts
• Send transactional communications
• Send text messages when permitted
• Send newsletters and marketing communications when permitted
• Personalize and improve our websites and services
• Analyze website performance and visitor behavior
• Conduct advertising and marketing activities
• Detect fraud, misuse, and security incidents
• Process employment applications
• Maintain business and transaction records
• Comply with applicable laws and legal obligations
• Establish, exercise, or defend legal claims

4. TEXT MESSAGING AND SMS COMMUNICATIONS

SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. If you provide your mobile telephone number to Villa West Designs, we may use it to communicate with you regarding your inquiry, project, appointment, order, delivery, installation, customer-service request, or other relationship with Villa West Designs, as permitted by applicable law.

Where required by law, Villa West Designs will obtain appropriate consent before sending automated or marketing text messages.

If you separately consent to receive promotional or marketing text messages from Villa West Designs, you may receive messages regarding products, services, promotions, events, design services, or other Villa West Designs news.

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP to a message or by contacting Villa West Designs using the contact information below. We may send a confirmation message acknowledging your opt-out request.

You may also revoke consent through any other reasonable method permitted by applicable law. We will honor valid revocation and opt-out requests as required by applicable law.

For assistance with text messages, reply HELP or contact Villa West Designs.

Providing a telephone number does not, by itself, constitute consent to receive marketing text messages where separate consent is required by law.

SMS Privacy

Mobile telephone numbers and SMS consent information collected for purposes of sending text messages will not be sold or shared with third parties for their own independent SMS marketing purposes.

We may disclose information to service providers that assist us in delivering text messages and operating our communications systems, but only as reasonably necessary for those providers to perform services on our behalf.

5. EMAIL MARKETING

If you subscribe to our newsletter or otherwise consent to receive promotional emails, we may send information about Villa West Designs, products, services, events, promotions, and related offerings.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the email.

Unsubscribing from marketing communications does not prevent us from sending non-promotional communications related to transactions, projects, accounts, or services you have requested.

6. COOKIES AND TRACKING TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, and similar technologies for purposes such as:

• Operating and securing our websites
• Remembering preferences
• Understanding website usage
• Measuring website performance
• Analytics
• Advertising and marketing
• Measuring advertising effectiveness

Your browser may allow you to block or delete cookies. Certain website functionality may not operate properly if cookies are disabled.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies and certain forms of tracking.

7. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to companies that perform services on our behalf, including:

• Website and ecommerce providers
• Payment processors
• Shipping and delivery providers
• Receiving and fulfillment providers
• Email and communications providers
• SMS and telephone service providers
• Customer relationship management systems
• Scheduling and project-management providers
• Analytics providers
• Advertising and marketing providers
• Cloud storage and technology providers
• Professional advisers such as accountants, attorneys, and insurers

We may also disclose information when reasonably necessary to comply with law, respond to legal process, protect our rights or property, investigate fraud or security concerns, or protect Villa West Designs, our customers, or others.

If Villa West Designs undergoes a merger, acquisition, financing, sale, restructuring, or transfer of some or all of its business or assets, information may be transferred as part of that transaction.

8. SALE, SHARING, AND TARGETED ADVERTISING

Villa West Designs does not sell personal information for money in the ordinary meaning of the word “sell.”

Certain privacy laws, however, define “sale” or “sharing” more broadly and may treat some advertising or analytics activities involving cookies, pixels, or similar technologies as a sale, sharing, or use of personal information for targeted advertising.

Where applicable law provides such rights, eligible individuals may request to opt out of these activities.

9. THIRD-PARTY SERVICES

Our websites may integrate with or link to third-party websites, social-media platforms, payment processors, ecommerce platforms, and other services.

Those third parties maintain their own privacy practices. Villa West Designs is not responsible for the privacy practices of third-party websites or services that we do not control.

10. EMPLOYMENT APPLICANTS

If you apply for employment with Villa West Designs, we may collect information such as your name, contact information, resume, employment and educational history, portfolio information, references, and other information you voluntarily submit.

We use applicant information for recruiting, evaluating candidates, communicating with applicants, maintaining employment records, and complying with applicable law.

11. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending upon the type of information and our relationship with you.

12. DATA SECURITY

Villa West Designs uses reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission, storage, or security is completely secure, and we cannot guarantee absolute security.

13. YOUR PRIVACY RIGHTS

Depending on where you reside and applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Obtain a copy of certain information
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Withdraw consent where processing is based upon consent

These rights are subject to applicable exceptions and eligibility requirements.

To submit a privacy request, contact Villa West Designs using the information provided below. We may take reasonable steps to verify your identity before completing a request.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

14. CHILDREN'S PRIVACY

Our websites and services are intended for a general audience and are not directed to children under 13.

We do not knowingly collect personal information online from children under 13 without appropriate authorization. If we learn that we have collected such information improperly, we will take reasonable steps to delete it.

15. DO NOT TRACK AND PRIVACY PREFERENCES

Some browsers and devices provide privacy preference signals. Our response to these signals may vary based on the technology used and applicable legal requirements.

Where applicable law requires recognition of a legally valid universal opt-out preference signal, we will process such signals as required.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal requirements.

The “Last Updated” date at the top of this policy indicates when it was most recently revised.

17. CONTACT US

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or wish to change your communication preferences, please contact:

Villa West Designs
Greenville, South Carolina
Website: villawestdesigns.com

design@villawestdesigns.com

For text-message opt-outs, you may also reply STOP to an applicable Villa West Designs text message.

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Privacy Policy Disclaimer: "SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes."

SMS Terms & Conditions

1- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:
If consent has been given to receive text messages from Villa West Designs, messages may be received related to the following (keep the bullet points you consider that you will use):
Conversations (external & between employees)
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to appointments, billing, etc.

4- Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
Opt-in to receive SMS messages from Villa West Designs can be done in the following ways:

- By submitting an online form

6- Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying "STOP" to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

7- Help:
For any issues, reply with the keyword HELP. Alternatively, help can be obtained directly from us at https://www.villawestdesigns.com/contactdesignproject

Additional Options:
If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

8- Standard Messaging Disclosures:
Message and data rates may apply.
Opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy & Terms and Conditions page.
Message frequency may vary